Terms & Conditions

RecepAI is operated by ioan adrian mursa ("we", "us", "the seller"), trading as RecepAI. These Terms & Conditions form the agreement between you and ioan adrian mursa for the use of the RecepAI platform, which lets small businesses build and operate an AI receptionist that answers customer questions across chat, phone and messaging channels.

1. Acceptance

By creating an account, purchasing a plan or otherwise continuing to use the service, you agree to these terms. If you use the service on behalf of a business, you confirm you have authority to bind that business. If you use it as an individual, you confirm you are of legal age in your country.

2. Your account

• You must provide accurate registration and business information and keep it updated.
• You are responsible for keeping your login credentials confidential and for all activity under your account.

3. Licence and acceptable use

We grant you a limited, non-exclusive, non-transferable right to use RecepAI within the limits of your selected plan. You must not:

• use the service unlawfully or for fraud, spam or unsolicited bulk messaging;
• infringe anyone's intellectual property or privacy rights;
• interfere with the security or integrity of the service (malware, probing, scraping, circumventing technical or plan limits);
• reverse engineer, resell or redistribute the service.

4. AI outputs and your content

RecepAI generates responses using the business information you provide (your "Business Brain"). Outputs may be inaccurate or incomplete and are not a substitute for professional, legal, medical or financial advice. You are responsible for the content you upload, for the instructions you give your receptionist, for reviewing outputs before relying on them, and for having the rights to any content you submit.

You must not use the service to generate illegal content, deepfakes, hate speech, malware, or to attempt to bypass safety controls. We may remove or restrict content, filter or refuse outputs, and suspend accounts that breach these rules. If you believe content on the platform infringes your rights, contact us and we will review and, where appropriate, remove it; repeated infringement leads to account termination.

You retain ownership of your content and grant us a limited licence to host and process it solely to provide the service.

5. Intellectual property

We retain all ownership of the RecepAI platform, software, documentation and branding. No rights are transferred to you other than the licence described above.

6. Service level

We work to keep the service available and reliable, but we do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

7. Payments and subscriptions

Plans are billed on a recurring subscription basis and renew automatically until cancelled. Payment, billing, tax, invoicing, cancellation and refund mechanics are handled by our reseller Paddle and are governed by the Paddle Checkout Buyer Terms. See also our Refund Policy.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

8. Suspension and termination

We may suspend or terminate your access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may stop using the service at any time. On termination you may export your data for a reasonable period, after which it may be deleted.

9. Liability

To the extent permitted by law, our aggregate liability is limited to the fees you paid in the 12 months before the claim. We exclude liability for indirect, consequential or special damages, including lost profits, data or goodwill. Nothing excludes liability for fraud, death or personal injury where the law does not allow it.

You indemnify us against claims arising from your content, your unlawful use of the service or your breach of these terms.

10. General

These terms are governed by the laws of Spain, and the courts of Spain have jurisdiction, without affecting mandatory consumer rights in your country of residence. You may not assign this agreement without our consent; we may assign it in connection with a merger or acquisition. Neither party is liable for delays caused by events beyond their reasonable control.

11. Contact

Questions about these terms: ioan adrian mursa — adrian_mursa@yahoo.es.